SYNC Front of House Training
Team training
Front of House training is delivered by the Support team before Go Live and covers the essential usage of the SYNC Desk application and the duties of the team that will be working front of house. Whether the system is used for bowling, activities and/or F&B this training is an integral start of the journey for all team members new to the SYNC systems.
The Support team ensure that the team understand the functionality of the system and what can be expected of them whilst working on SYNC.
Not only will they need to understand the buttons to press but the theory of bowling reservations and time management to give the best return on footfall.
Front of House duties
The Front of House training has been designed to ensure that the team are qualified to run an efficient and welcoming reception area. They’ll receive training on taking customer bookings, managing reservations, call handling, dealing with lane faults, and scoring games.
The main responsibility is to provide excellent and outstanding hospitality, always ensuring the best possible level of Customer Service to ALL customers.
Duties and Responsibilities |
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·To greet customers in a pleasant and courteous manner.
·To operate till and computer systems to the standards required.
·To understand and utilise all administrative practices and systems as appropriate.
·To identify customer needs and promote customer recognition throughout the unit.
·To strive to constantly achieve operating standards.
·To ensure that the reception area is always clean and tidy.
·To constantly be alert to all sales opportunities and to offer products and services to customers that is the best deal available.
·To be familiar with all products within all areas of the unit and to have full knowledge of all current promotions.
·To organise colleagues to support the successful running of the unit.
·To participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
·To attend and participate in all training sessions as requested by the Management Team.
·To highlight any training needs to supervisor, as necessary.
·To take personal ownership for the achievement of all objectives as agreed at the annual appraisal and / or feedback from meetings.
·To attend and participate fully in all team meetings as requested by the Management Team.
·To ensure personal appearance and behaviour is always to company standard.
·To take personal accountability to all company policies and procedures.
·To ensure that all possible steps are taken to minimise or prevent loss or damage to company property or assets, including information.
·To ensure the security of all cash and stock for which personally liable.
·To take personal accountability for and be conversant with all statutory obligations.
·To ensure fair and equal treatment to all individuals in line with legislation and company policy.
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SYNC Desk
Ensuring the team have an excellent working understanding of the SYNC EPoS application named SYNC Desk, is integral to the team’s confidence in providing the best service for the customers. Through our training we will cover all aspects below and perform practice bookings and hosting to ensure training is embedded in the team.
During Go Live the Support team will be with the front of house team whilst they service customers, the Support team will give aid when required but otherwise just monitor usage to make sure the team are confident and comfortable using the system.
SYNC Desk – View Panels
There is a number of view panels that the team will be introduced to and what activity will be required in each view panel. Many of the SYNC functions are available to the team through SYNC Desk without requiring access to the back-office functionality.
Permissions can be set in SYNC Office to dictate what functions Users can have available to them; via the role they are given.
Additional training
Additional training sessions can be scheduled if required, either via remote call or in-house training. A benefit of in-house training would be “Trading training” whereby our Support team will offer guidance over a busy trading period and assess and train “on the job”.
Trading Training is formatted as Go Live support, so may be most beneficial some time after opening.
