SYNC Management Training
SYNC Office training
Once the managers have participated in the SYNC Desk training the Support team will deliver more in-depth training on how the back-office system dictates the use of SYNC Desk to their customisation.
The management team will be required to understand how the sales elements of the system are built out and the process of amending/adding products and packages to SYNC Desk. They will also be required to understand the reporting which is available to them and how this can be translated to the cash up procedures and accounting functions.
The Support team will give guidance on best practice and how the system will already have been built, up to opening.
Managing SYNC
The management team will be guided through the network and its components and how to troubleshoot if there are any issues, they will be expected to have a good knowledge of the communications in the network once this training is completed. The Support team will ensure that the managers feel confident to fault find if required, knowing that the Support team are on handpost Go Live after troubleshooting has been completed.
The Support team will deliver a comprehensive explanation of how the accounts work in SYNC Office, with personal deposit accounts for customers booking in-house and online, and how to reconcile this with the reporting within SYNC and the online booking back-office.
Products and Packages
Before opening, the Support team will build out the menu’s available for activities and F&B sales.
During the training, the management team will be shown the structure of the build out through Departments/Sub-departments and Groups. The team will them be guided through creating new products or packages and adding them to the availability maps for set timings/pricing and how to modify these as and when required.
As this is not something that is done regularly, the Support team will provide the team with documentation on how to do this and are available to help if/when it is required.
Additional training
Additional training sessions can be scheduled if required, either via remote call or in-house training.
